1. Are your caregivers direct WSIB-covered employees or independent contractors?
At Aanuvia Care, 100% of our PSWs and companions are direct, insured, and bonded employees covered by WSIB. When an independent contractor is injured in your home, the homeowner can be held personally liable. Always demand WSIB certificates.
2. How do you verify police background and vulnerable sector clearance?
All caregivers must possess a verified Vulnerable Sector CPIC check within the last 12 months before setting foot into a family's home. A standard criminal check is insufficient for vulnerable seniors.
3. What happens if our primary caregiver is ill or delayed?
Our 24/7 care coordination team maintains an active local backup roster across Toronto, Scarborough, Markham, and Peel. If an emergency occurs, you are notified immediately with a vetted replacement.
4. Can we adjust care hours as health needs improve or decline?
Yes. Care should never lock families into inflexible long-term contracts. Aanuvia scales hours up or down seamlessly with zero cancellation penalties when given proper notice.
5. How do you coordinate with Ontario Health atHome public hours?
Public hours are often capped at 1–2 hours per day. Aanuvia coordinates directly with your public care team to schedule top-up hours, overnight vigilance, or weekend coverage without scheduling conflicts.
6. What specialized training do caregivers have in dementia care and transfers?
Our caregivers are trained in gentle redirection, sensory validation, and safe body mechanics (pivot, slide-board, and mechanical Hoyer lifts) to prevent slips, skin tears, and falls.
7. How are daily routines, medication reminders, and meals documented?
Caregivers record daily care notes including hydration, meal intake, mobility exercises, and medication prompting. Families receive transparent supervisory check-ins so you're never left wondering.
8. Can we request a caregiver who speaks our loved one’s preferred language?
Yes! Aanuvia matches caregivers fluent in English, Cantonese, Mandarin, Tagalog, Tamil, Hindi, Spanish, and French to preserve comfort and eliminate communication barriers.
9. Are private home care expenses eligible for Canadian tax credits?
Yes. Certified attendant care qualifies for the federal Medical Expense Tax Credit (METC) and Ontario Seniors Care at Home Tax Credit, substantially reducing out-of-pocket family expenses.
10. How quickly can care start in an urgent hospital discharge?
In urgent situations where a patient is being discharged from a GTA hospital, our Care Coordinators mobilize within hours to perform bedside or virtual intake and arrange safe transportation reception.
